Returns & Exchanges
At Franklin & Poe, we stand by the quality of our curated goods and want you to be completely satisfied with your purchase. We offer returns or exchanges on unworn, unwashed items with original tags attached within 14 days of delivery.
Initiate Your Request
Contact our support team or visit our online portal with your order number and email address to start your return or exchange process.
Prepare the Package
Securely pack your items in their original packaging, ensuring all manufacturer tags and labels remain attached to the garments.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our team receives and inspects your return for quality compliance, we will issue a refund to your original payment method or ship your exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing